Frequently Asked Questions

Frequently Asked Questions

💄 About Products

Are the products 100% original?
Yes, all our products are original and guaranteed quality.

Are the perfumes suitable for sensitive skin?
Yes, we carefully select our products to suit all skin types. If you have specific allergies, please check the product ingredients before use.

📦 About Orders & Shipping

How do I track my order?
You will receive an email after your order confirmation with the tracking number.

How long does delivery take?
Sana'a and major cities: 1-2 days. Other governorates: 2-5 days.

Is shipping free?
Yes, shipping is free for orders exceeding 50,000 Yemeni Riyals.

💳 About Payment

What payment methods are available?
We accept Cash on Delivery (COD) and bank transfer.

🔄 About Returns & Exchanges

Can I return the product?
Yes, within 7 days from the date of receipt, provided it is unused and in its original condition.

📞 Contact Us

Didn't find an answer to your question? Contact us via the contact page and we will reply within 48 hours.